Frequently Asked Questions

by email, please always send your (1) friendcode and (2) game title to us. Currency Questions Technical Issues The Sparkling Society Miscellaneous  

Currency Questions

1. I did not receive my purchase, what should I do?

      • We are so sorry for the inconvenience! Please send your (1) Google Confirmation and your (2) friendcode to billing@sparklingsociety.net

2. How can I get more gold/diamonds in the game?

      • You can buy currency in the game
      • You can earn currency in the game by finishing rewards, either in-game achievements, via videos or via the offer wall
      • Join the Sparkling Society newsletter
      • Like the Sparkling society Facebook Page and check our giftcodes

3. I watched videos or I bought something via Offer wall (Tapjoy, Fyber, Supersonic, NativeX) but I didn’t get my reward

    • Hmm, sorry, that is really annoying… Are you sure you played the apps for a while, which is required to get the reward? Anyway, I’m sorry to see that you are having problems with the offers in our application. They are provided by a company called Tapjoy and they have a Support system in place for cases like this. Their staff is more than happy to investigate any issues pertaining to these advertisements. The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Marketplace, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are going through Tapjoy.com, please go to the “Help” link at the bottom of any page after you log in. From there, the “Contact Support” button will allow you to submit your issue. No matter the route, your issue will get to their Support team who will respond to you as quickly as they are able. Sorry for the inconvenience. Thank you very much for understanding.

PS If they don’t resolve this in a week for you, let us know please! help@sparklingsociety.net”

4. I want to transfer my city/game to a new device, is this possible?

    • We are really sorry, but unfortunately, currently in Android for our type of games it is impossible to transfer your game or rebuild a lost city. But if you send us both your old and new friendcode(s), I can lookup your game progress and purchases. You can send your friendcodes to transfer@sparklingsociety.net

5. I have red cash icons instead of green ones / my buildings do not provice me the correct profit

    • Games in the City Island series are about creating a “happy island”. You need to keep the island balanced well. When you having red cash icons instead of green ones, it means that you haven’t enough citizens that are employed. When you build more houses you will get more citizens and they all need to get a job. Fixing the balance of your island will result in more cash from the commercial buildings (green cash icons)

6. When are the ‘sales’ in the game?

    • That is a surprise!

Technical issues

1. I think I found a bug, what should I do?

    • Please send all the information about the bug and your friendcode by email to us and please tell us in which game you found the bug. We’ll fix it as soon as we can!

2. My game will not start after the new update, what do I have to do? There are a few things that you can check:

1. Do you have enough memory on your device? – delete apps and pictures that you don’t use to create more memory 2. Check which Android/iOS version you have, and check online of there are any problems with this version of Android/iOS 3. Go to the application menu / settings and empty the cache of the game 4. Be sure that you are running the latest version of the game If you have checked it all…and the issue still persists, please contact us and send us (1) all the information about the issue, (2) your friendcode and (3) game title.

 

3. I lost my city, what do I have to do now?

    • We are sorry to hear that, but unfortunately, currently in Android for our type of games it is impossible to transfer your game or rebuild a lost city. But if you send us both your old and new friendcode(s) and tell us which game you are playing, we can lookup your game progress and purchases. Tell us all the information and send it to help@sparklingsociety.net
 

4. I have built many houses, but the number of citizens doesn’t increase?

    • Did you already checked the happiness of your island? When the citizens aren’t happy you need to ask yourself, why? Maybe they need more decoration or they need more jobs? You can always click on the button with the guy with the black hat below in the game. He will tell you what to do to make them happy.
 

5. I cannot send or receive plane or ships with Facebook, what is the problem?

    • This is a remaining concern for us. Somehow Facebook messages are not properly received by all types of devices. We solved it for most devices already. Hopefully we are able to fix this for you as well someday..
 

The Sparkling Society

1. Wat is the Sparkling Society?

    • The Sparkling Society represents everyone who loves playing our games. Our company is called “Sparkling Society”, because we feel that together with you, our players, we create a sparkling society of people that share the love, fun, pleasure and beauty of playing fun games. We try to bring the games that best fulfill our shared desire in that area. With your enthusiasm and feedback, we can further improve our games and bring you the best experience that we possibly can. As a result, as a society, together we can let it sparkle.

2. I want to be a ‘Member’ of the Sparkling Society. What should I do?

    • There are various ways in becoming a ‘member’. In essence, a member is someone that joins the community, i.e. the “Sparkling Society”. You can join / follow us at a number of places and channels. For the links, see below.
      • Facebook.com/SparklingSocietyGames
        • This is the main facebook page to follow for new gifts, contests, general information for everyone who likes any of the Sparkling Society games
        • For weekly FREE giftcodes, make sure to follow this page!
      • Facebook.com/CityIslandGame (Android)
        • This is the game page for the Android versions of:
          • City Island,
          • City Island: Winter Edition,
          • City Island (Premium)
      • Facebook.com/CityIslandGameiOS (iOS)
        • This is the game page for the iOS versions of:
          • City Island,
          • City Island: Winter Edition,
          • City Island (Premium)
      • Facebook.com/CityIsland2 (iOS & Android)
        • This is the game page for the iOS versions of:
          • City Island 2
      • Facebook.com/CityIslandAirport
        • This is the game page for:
          • City Island: Airport
          • City Island: Airport Asia
      • Facebook.com/CityIslandAirport2
        • This is the game page for:
          • City Island: Airport 2
      • Email newsletter
        • Receive one or two mails a week with a preview of the upcoming sales on all games, announcements and other news
        • Sometimes we provide some extra free giftcodes as well
      • Twitter/SprklingSociety
        • Facebook posts will be automatically posted to twitter as well
      • youtube.com/sparklingsocietygame
        • We publish videos and howtos on youtube every now and then. Perhaps we will use youtube more in the future, however we are not quite handy with making videos
      • Helpdesk
        • You can contact us in case you encounter issues. We respond to almost all mails, which is quite a challenge since we are only with the three of us…we prefer developing games over helpdesk mails, but we always try to find time to provide great customer support. We feel the Sparkling Society is you, us, and everyone who likes one or more of our games!
      • Overview of our games:

Subscribe to the channels of your likings! And of course, enjoy our games

3. I have some feedback and ideas, how can I share this with you?

    • Please send it to feedback@sparklingsociety.net and we will send it to the developer, don’t forget to send your friendcode in this email.

4. How can I contact Sparkling Society?

    • If you cannot find the right answer for you in the FAQ, please contact us on the email addresses that matches your question best and please always send your friendcode and tell us which game you are playing. Thanks!
 

Miscellaneous

1. Where can I find my friendcode?

    • When you start the game, you will see your friendcode at the loading screen before you click play, or you can find your friendcode in the game by clicking on the Social button

2. I finished my game, what do I do know?

    • Please send an email to vip@sparklingsociety.net …. tell us which game you maxed out and send us your friendcode.
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