Q: I have red dollar icons instead of green ones / My buildings do not provide me the correct profit
A: This means that your commercial building is not running 100% because there are not enough people employed in that building. This can be due to the fact that there are more jobs available than people to employ them. City Island is about creating a “happy island”. You need to keep the island balanced well. This means, on the one hand, provide enough community buildings (result in higher “happiness” points), on the other hand make sure you have enough citizens to employ all jobs and vice versa, make sure you have enough jobs for your citizens to be employed. When you have more jobs than citizens, this will result in commercial buildings that can not produce maximum, resulting in less profit (red dollar signs). When you have way more citizens than jobs, and therefore your unemployment rate is quite high, your happiness will drop and many people will leave the island (resulting in house / appartments that are not filled with citizens). Try to think of it as a real place you would like to live and work, what would you need to be happy? This will help you find the right balance. Enjoy!
Q: I have built many houses, but the number of citizens don’t increase!
A: The reason for this can be two fold: people will not come to your island if there is not enough work, and furthermore they will not come to your island if the general “happiness” is below 100%, meaning that it is not a fun place to live. City Island is about creating a “happy island”. You need to keep the island balanced well. This means, on the one hand, provide enough community buildings (result in higher “happiness” points), on the other hand make sure you have enough citizens to employ all jobs and vice versa, make sure you have enough jobs for your citizens to be employed. When you have more jobs than citizens, this will result in commercial buildings that can not produce maximum, resulting in less profit (red dollar signs). When you have way more citizens than jobs, and therefore your unemployment rate is quite high, your happiness will drop and many people will leave the island (resulting in houses / appartments that are not filled with citizens). Try to think of it as a real place you would like to live and work, what would you need to be happy? This will help you find the right balance. Enjoy!
Q: I have way more jobs available, but the employment does not increase
A: When you have more jobs than citizens, this will result in commercial buildings that can not produce maximum, resulting in less profit (red dollar signs). Make sure that you have enough places for citizens to live and that your general happiness is over 100%. This will attract citizens to your island and they will fill the available jobs.
Q: How can I get more gold in the game?
A: There are a number of ways to get more gold. In essence, there are 3 different routes:
- Join the Sparkling Society and receive giftcodes that provide you with gold
- Earn gold in the game by clicking the ‘earn gold’ button and follow the instructions. For example, you can earn gold by installing other apps presented on the offerwall
- You can buy gold in the game. The more gold you purchase at once, the more gold you get per dollar / euro. So, to have the best deal, instead of buying some gold once in a while, you best buy a lot of gold once or twice.
Q: When are the “sales”?
A: That is a surprise. We see the sale as a present to the members of the Sparkling Society. Therefore, usually when we plan a sale, we will announce it through various channels. So you best become a member of the Sparkling Society, following us on all channels (Facebook, Twitter, Pinterest, Email, RSS) in order never to miss a sale! But sometimes we provide sales that are not announced as well, e.g. when we think you deserved it 
Q: I subscribed to the mailing list and received the gift codes, but they don’t work…
A: In the first email we send you, we ask you to click on a link. This is necessary for us to know who we can provide the cash and gold to. The connection between your emailaddress and your game friendcode is necessary for that for us to know who you are. If you do not click on that link, we don’t know who we need to provide the cash / gold to.
Q: What is the highest level to achieve in the City Island Game?
A: Currently that is Level 60. Since more and more player have reached level 60, we are considering extending the game with more levels, more islands and other new stuff. So stay tuned on the updates!
Q: What are Friendcodes for? How do they work? Is there a cap?
A: Redeeming friendcodes of other players will provide you with extra cash in the game. Depending on your level, you can only redeem a certain amount of friendcodes per day.
Q: Can I transfer my game to a new Android phone or tablet?
A: No, the current Google Android release makes this very troublesome. However, if you do want to transfer your game to a new device, tell us by sending an email to transfer (at) sparklingsociety.net
Q: How can I contact Sparkling Society?
A: If you cannot find the right answer for you in the FAQ below, please contact one of the following email addresses that matches your question best:
- Transaction related questions: billing (at) sparklingsociety.net
- Transferring of games to new devices: transfer (at) sparklingsociety.net
- City Island game related issues and bugs: help (at) cityislandgame.com
- Advertisement and marketing related topics: marketing (at) sparklingsociety.net
- Provide us with feedback on: feedback (at) sparklingsociety.net
- All other questions: info (at) sparklingsociety.net
